Zambia Express Marketplace
Privacy Policy
How Zambia Express collects, uses, shares, stores, and protects personal information when you browse, buy, sell, or contact us through the marketplace.
Quick Summary
We use personal information to run the marketplace, help vendors fulfil orders, support customer service, protect the platform, and meet legal obligations.
- Data salesNot sold
- Vendor sharingOrder-related only
- Tax recordsKept as required
Important
Privacy Commitment: This Privacy Policy explains how Zambia Express (“we,” “us,” or “our”) handles personal information when you use the platform as a buyer, vendor, or visitor. Zambia Express operates a marketplace, so some information is shared with the relevant vendor, delivery partner, or payment provider only where needed to process orders, support accounts, or meet legal obligations. This can include delivery information confirmed through checkout tools such as an entered address, a map-selected pin, or other location details needed for fulfilment. Questions about privacy can be sent to support@zambiaexpress.com. This policy should be read together with our Terms & Conditions and applied in line with the laws of the Republic of Zambia.
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Information We Collect
What we collect when you register, buy, sell, browse, or contact Zambia Express.
Information You Provide to Us
We collect the information you choose to provide when you create an account, place an order, contact support, or use marketplace features.
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iAccount Information: Full name, email address, phone number, and password when you create an account.
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iOrder and Transaction Data: Billing details, delivery details, order history, payment information, and any delivery data submitted or confirmed during checkout, such as a map-selected pin, exact delivery coordinates, formatted address, or delivery notes where those features are used.
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iVendor Information: Business name, registration details, payout or settlement details you provide for your seller account, and product listings where you are a seller.
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iCommunications: Support messages, reviews, ratings, and any content you send to us or post on the platform.
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iIdentity Verification: National ID, business permit, or other documents we request for verification or compliance.
Information Collected Automatically
When you access or use our platform, we automatically collect technical and usage information to run the service securely and improve performance.
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iDevice and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent, and links clicked.
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iCheckout and Location Signals: We may use approximate location from IP or similar technical signals for platform security, fraud review, or serviceability checks. If you allow browser geolocation or use a map-based checkout tool, we may also process your selected delivery pin, precise coordinates, and formatted address for that order.
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iTransaction Logs: Records of purchases, searches, browsing activity, and interactions with product listings on our platform.
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iCookies and Similar Technologies: We use cookies and related tools to keep you signed in, remember preferences, and understand usage patterns.
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iThird-Party Asset Requests: Some pages may request fonts or similar static assets from third-party providers, which can receive standard technical request data such as your IP address and browser information.
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How We Use Your Information
The main reasons Zambia Express processes your personal information.
| Purpose | Details | Reason |
|---|---|---|
| Order Fulfilment | Processing your order, confirming payment, validating delivery coverage, storing the selected delivery location where used, arranging delivery, and sending order-related updates. | To provide the service |
| Account Management | Creating and maintaining buyer or vendor accounts, authentication, and account recovery. | To provide the service |
| Customer Support | Handling enquiries, disputes, return requests, and general support communications. | To provide the service |
| Payments and Fraud Prevention | Processing payments, preventing abuse, and protecting buyers, vendors, and the platform. | To protect the platform |
| Legal Compliance | Meeting tax, regulatory, court order, law enforcement, and record-keeping requirements. | To comply with law |
| Platform Improvement | Understanding how the marketplace is used so we can improve features, service quality, and reliability. | To operate the platform |
| Marketing and Promotions | Sending offers, product updates, or promotions where you have chosen to receive them. | With your consent |
| Vendor Verification | Checking seller identity, business legitimacy, and listing compliance where needed. | To operate safely |
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How We Share Your Information
We do not sell your personal data. We only share it where necessary to run the marketplace or comply with the law.
Zambia Express does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information in the following situations:
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+Vendors: We share the order information reasonably needed by the relevant vendor to confirm, prepare, deliver, support, or resolve issues relating to your purchase. This may include delivery details, selected location data, and related order notes where needed for fulfilment.
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+Delivery Partners: We share the details needed for fulfilment, such as your name, phone number, delivery address, and, where used in checkout, the selected map pin, coordinates, or formatted address linked to the order.
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+Payment Providers: We share payment-related data with the payment methods and service providers used at checkout only for transaction processing, verification, settlement, or fraud control.
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+Service Providers: We use trusted third parties for hosting, analytics, notifications, customer support tooling, and platform operations, subject to confidentiality and data handling obligations.
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+Authorities and Legal Process: We may disclose information where required by applicable law, court process, regulation, or where reasonably necessary to protect users, the platform, or Zambia Express.
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+Business Changes: If Zambia Express undergoes a sale, restructuring, or similar transaction, relevant information may be transferred as part of that process, subject to applicable law.
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Data Retention
How long we keep personal information and when we delete it.
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iActive Accounts: We keep your data for as long as your account remains active and for a reasonable period afterwards.
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iTransaction Records: Order and payment records are kept for as long as reasonably required for tax, accounting, audit, dispute handling, fraud review, or other legal and operational purposes.
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iLegal and Dispute Records: Some information may be kept longer where the law requires it or where it is reasonably needed to manage refunds, disputes, fraud checks, audits, or platform enforcement.
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iDeleted Accounts: After account closure, we aim to delete or anonymise personal data within a reasonable period, except where retention is still required for legal, operational, or security reasons.
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iMarketing Data: Information used only for marketing is removed from active marketing lists once you unsubscribe or withdraw consent.
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Data Security
How Zambia Express works to protect your information from loss, misuse, and unauthorised access.
We use technical and organisational safeguards designed to protect personal information while it is stored, transmitted, and processed through the platform.
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+Protected connections, access controls, and other security measures used on the platform from time to time.
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+Secure password handling, authentication controls, and access restrictions.
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+Need-to-know access controls for employees and service providers.
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+Ongoing monitoring, maintenance, and security review of our systems.
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+Payment information is generally handled through the payment methods or providers used at checkout rather than stored in full by Zambia Express.
Important: No online system can guarantee absolute security. Please use a strong unique password, keep your login details private, and contact us immediately if you suspect account misuse.
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Your Privacy Rights
You can ask us to access, correct, delete, or limit certain uses of your personal data.
Access Your Data
You may ask for a copy of the key personal information we hold about you, subject to appropriate verification.
Correct Your Details
You may ask us to correct inaccurate or incomplete personal information relating to your account or orders.
Delete or Close Your Account
You may request account closure or deletion of personal data where retention is not still required for legal, security, or dispute reasons.
Object to Marketing
You may opt out of promotional messages at any time through unsubscribe tools or by contacting us.
Limit Certain Uses
You may ask us to review or limit particular uses of your data where you believe the use is inaccurate, unnecessary, or unfair.
Request Key Records
You may request a copy of key account or order-related records we are reasonably able to provide.
Raise a Complaint
If you have concerns about how we handle your information, you may contact us first so we can review the issue and respond.
How to Exercise Rights
Email support@zambiaexpress.com. We may need to verify your identity before acting on a request and will respond within a reasonable period in light of the request and the information required.
Privacy requests are handled subject to applicable law, platform security, fraud prevention, reasonable identity checks, and recordkeeping obligations.
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Children’s Privacy
Our marketplace is not intended for children under the age of 18.
Zambia Express is not intended for children under 18 to open or operate accounts on their own, and we do not knowingly collect personal information from minors for independent marketplace use. If you believe a child has provided personal information to us improperly, please contact support@zambiaexpress.com so we can review the issue and take appropriate action.
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Changes to This Policy
How we notify you when our privacy practices or legal requirements change.
We may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, payment or delivery workflows, or the way the marketplace functions.
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iWe will post the updated policy on the website with a revised Last Updated date.
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iWhere changes are significant, we may also notify users by email, account notice, or another reasonable platform communication.
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iYour continued use of the platform after the updated policy takes effect means you accept the revised version.
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Contact Us
Reach Zambia Express if you have privacy questions, requests, or complaints.
Privacy Requests
Privacy Requests
Email is preferred for privacy questions and requests
Privacy Requests
Email is preferred for privacy questions and requests